This document is being finalised. Highlighted items in brackets are awaiting confirmation. If you have any questions in the meantime, please contact us using the details below.
1. Who we are
This website is operated by [registered legal name of the business, e.g. AG Martins Construction Ltd] (“AG Martins”, “we”, “us” or “our”). We are the data controller for the personal information described in this policy.
- Company registration number: [Companies House number, or “sole trader” if not incorporated]
- Registered address: [registered office / trading address]
- ICO registration number: [Information Commissioner’s Office registration number, if applicable]
- Email: contact@agmartins.co.uk
- Telephone: +44 7874 623576
We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Information we collect
Information you give us
When you request a quotation, complete our contact form, email or call us, we may collect:
- your full name;
- your email address and telephone number;
- the service you are interested in and your preferred contact method;
- the location or postcode of your project;
- a description of your project and any photographs you choose to send;
- any other information you choose to include in your correspondence with us.
Please do not include sensitive personal information (such as health information) in your enquiry.
Information collected automatically
When you visit the website, our hosting provider may automatically process technical information such as your IP address, browser type and the pages requested, for security and to keep the website working. We also use a cookie to remember your cookie choices. With your consent only, we may use analytics cookies — see our Cookie Policy.
3. How and why we use your information
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Responding to your enquiry and preparing a quotation | Steps taken at your request before entering into a contract (Art. 6(1)(b)) and our legitimate interests in responding to enquiries (Art. 6(1)(f)) |
| Carrying out and managing work you have asked us to do | Performance of a contract (Art. 6(1)(b)) |
| Keeping business, accounting and tax records | Legal obligation (Art. 6(1)(c)) |
| Protecting the website against spam, abuse and security threats | Legitimate interests (Art. 6(1)(f)) |
| Understanding how the website is used (analytics cookies) | Consent (Art. 6(1)(a)) — only if you opt in |
We do not sell your personal information and we do not use it for marketing without your separate, explicit consent.
4. Quotation and contact enquiries
When you submit our quotation form, your details are sent securely by email to our business inbox so that a member of our team can respond. Any photographs you attach are sent with your enquiry and are used only to understand your project. The website does not store your enquiry in a separate database.
5. How long we keep your information
- Enquiries that do not lead to work: kept for up to [e.g. 12 months] from our last contact, then deleted.
- Customer records where we carry out work: kept for up to [e.g. 6 years] after the work is completed, to meet legal, tax and warranty obligations.
- Cookie preferences: up to six months, after which we will ask again.
6. Who we share your information with
We only share personal information where necessary, with:
- our email and website hosting providers (for example [Hostinger International Ltd — confirm hosting/email provider]), who process data on our behalf under contract;
- professional advisers such as accountants or legal advisers, where needed;
- analytics providers (such as Google Analytics), only if you consent to analytics cookies;
- authorities or regulators where we are legally required to do so.
7. International transfers
Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement / Addendum approved by the ICO.
8. Keeping your information secure
This website uses an encrypted (HTTPS) connection. Enquiries are transmitted over encrypted connections and access to our business email is restricted to authorised people. No method of transmission over the internet is completely secure, but we take appropriate technical and organisational measures to protect your information.
9. Your rights
Under UK data protection law you have the right to:
- be informed about how we use your personal information;
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information (in certain circumstances);
- ask us to restrict how we use your information;
- object to processing based on our legitimate interests;
- data portability (in certain circumstances);
- withdraw consent at any time where we rely on consent, for example by changing your cookie settings.
To exercise any of these rights, contact us at contact@agmartins.co.uk. We will respond within one month. You will not usually need to pay a fee.
10. Complaints
If you have concerns about how we handle your information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.